Traveler and Tour Guide Matching

Frequently Asked QuestionsFrequently Asked Questions

How far in advance can I book?: Bookings can typically be made up to 6 months in advance. However, we recommend booking early during peak seasons.
Can I change my reservation?: Yes, changes can be made up to 72 hours before the tour starts at no cost. After that, a change fee may apply.
What payment methods are available?: We accept credit cards (VISA, MasterCard, American Express), PayPal, Alipay, WeChat Pay, and bank transfers.
Are there any additional fees on-site?: Generally, no. However, if additional admission or transportation fees are required, we will inform you at the time of booking.
When do cancellation fees apply?: Cancellations are free up to 7 days before the tour, 50% charge applies from 6 to 3 days before, and 100% charge applies from 2 days before.
What is the cancellation policy in case of bad weather?: If a tour cannot be conducted due to bad weather like a typhoon, we offer a full refund or date change.

Is it okay if I don't speak Japanese?: Yes, we have guides who speak multiple languages, including English and Chinese. Please inform us of your language preference when booking.
Can you accommodate dietary restrictions?: Yes, we can accommodate vegetarian, halal, allergy restrictions, etc. Please let us know in advance.
Can I participate with children?: Of course. We offer family-friendly tours. Please provide the children's ages, and we will suggest suitable plans.
Are there tours available for wheelchair users?: Yes, we offer barrier-free tours. Please inform us when booking.

What are the requirements to become a guide?: Applicants must be 20 years or older, knowledgeable about Japanese culture and history, and proficient in at least one foreign language (such as English).
How is the compensation paid?: Payments are made on the 15th of the following month, based on the tours conducted. Compensation varies depending on the tour type and duration.
Can I propose my own tour plans?: Yes, we encourage it. Custom tour plans are reviewed and then posted on the platform.
How does the guide rating system work?: Guides are rated based on a 5-star rating and traveler comments. Maintaining high ratings provides more booking opportunities.

- Immediately contact 119 (emergency services) and report to customer support afterward.

- Verify the traveler's insurance information and contact the insurance company if necessary.

- Always carry a list of nearby medical facilities and guide the traveler to an appropriate hospital depending on the situation.

- First, evacuate to a safe location.

- Follow local evacuation instructions and head to the nearest shelter if necessary.

- Report the situation to customer support and follow their instructions.

- Provide accurate information to travelers and advise them to remain calm.

- Ensure your safety first.

- Report to 110 (police) if necessary.

- Contact customer support and report the situation, seeking advice.

- Assist travelers in managing their passports and valuables.

- Quickly consider alternative routes and suggest them to travelers.

- If itinerary changes are necessary, contact customer support and seek advice.

- Explain the situation to travelers in detail and seek their understanding.

- Always remain calm and try to reassure travelers.

- Always carry an emergency contact list (police, ambulance, fire department, embassy, etc.).

- Once the situation is resolved, prepare a detailed report and submit it to customer support.